FAQ – Raba Fashion
1. What is Raba Fashion? Raba Fashion is a premier online store offering a curated selection of stylish and high-quality ladies’ garments. Our collection includes dresses, tops, bottoms, and accessories designed to meet the needs of modern women.
2. How can I place an order? Placing an order is simple:
- Browse our collection and select the items you love.
- Add them to your cart.
- Proceed to checkout, fill in your shipping details, and complete your purchase using our secure payment options.
3. What payment methods do you accept? We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment gateways. The available payment options will be displayed during checkout.
4. Do you offer international shipping? Yes, we offer international shipping to many countries. Shipping fees and delivery times vary based on your location. You can find detailed information on our shipping policy page.
5. How long does it take to receive my order? Delivery times depend on your location and the shipping method selected. Typically:
- Standard shipping: 5-7 business days.
- Express shipping: 2-3 business days.
6. Can I track my order? Yes, once your order is shipped, we will send you a tracking number via email. You can use this number to track your package on our website or the courier’s site.
7. What is your return and exchange policy? We want you to love your purchase! If you’re not satisfied, you can return or exchange items within 14 days of receipt, provided they are unworn, unwashed, and in their original packaging with tags attached. Visit our return policy page for more details.
8. How do I initiate a return or exchange? To start a return or exchange:
- Contact our customer support team with your order number and reason for return.
- Follow the instructions provided to ship the item back to us.
- Once we receive and inspect the item, we will process your refund or exchange.
9. Are your products true to size? Our garments are designed to fit true to size. However, we recommend checking the size chart available on each product page for accurate measurements.
10. How can I contact customer support? You can reach our customer support team via:
Email: admin@rabafashion.com
Phone: +971 0563179864
Address: in front of tower 7, ajman one towers, ajman , uae
11. Do you offer discounts or promotions? Yes! We frequently offer discounts and promotions. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals.
12. Can I cancel or modify my order? If your order has not yet been shipped, you can cancel or make changes by contacting our customer support team. Once the order is shipped, cancellations or modifications are not possible.
13. Are your products sustainable? We are committed to sustainability and source our materials responsibly. We work with suppliers who adhere to ethical and environmentally friendly practices.
14. Do you offer gift cards? Yes, we offer digital gift cards in various denominations. They make the perfect gift for any occasion!
15. How can I stay updated with Raba Fashion’s latest news? You can stay connected by subscribing to our newsletter, following us on Instagram, Facebook, and Twitter, or visiting our blog for the latest updates and style tips.